Shipping policy
SHIPPING POLICY
At LUMORA SKIN, we're committed to delivering your beauty devices safely and efficiently across South Africa. Please review our shipping guidelines below.
Order Processing Time
Once you place your order, our team begins preparing it for shipment. Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During peak periods or promotional events, processing may take slightly longer, and we'll notify you of any delays.
Estimated Delivery Time
After your order has been processed and shipped, delivery typically takes 7–12 business days depending on your location within South Africa. Urban areas generally receive orders faster, while remote or rural locations may experience delivery times toward the upper end of this range. Please note that these are estimates and occasional delays may occur due to courier schedules or unforeseen circumstances.
Shipping Confirmation
You'll receive a confirmation email as soon as your order has been shipped. This email will include your order details and let you know that your beauty device is on its way to you.
Tracking Information
We want you to stay informed about your order's journey. Tracking numbers are provided within 24–48 hours after shipment via email. You can use this tracking number on the courier's website to monitor your package's progress and estimated delivery date in real-time.
If Your Package Does Not Arrive
If your order hasn't arrived within the estimated delivery timeframe, please take the following steps:
- Check your tracking information using the tracking number provided to see the latest status and location of your package
- Contact the courier service directly with your tracking number for additional assistance
- If the issue persists or you need further help, please reach out to our customer support team and we'll work with you to resolve the situation
Customer Support
Have questions about your order or shipping? Our team is here to help. Contact us at support@lumoraskin.com and we'll respond as quickly as possible to assist with any shipping or order-related inquiries.
Important Notes
Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for delays or non-delivery due to incorrect address information provided at checkout. If you need to update your shipping address, contact us immediately at support@lumoraskin.com before your order is processed.