Refund policy
DELIVERY AND PROCESSING TIME
At LUMORA SKIN, we're excited to get your beauty devices to you as quickly as possible! Here's what you can expect when you place an order with us.
Processing Time
Once you've completed your order, our team gets to work preparing your beauty devices for shipment. Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) before they leave our facility. This processing time allows us to carefully check, pack, and prepare your items to ensure they arrive in perfect condition.
Delivery Time for South Africa
After your order has been processed and shipped, delivery typically takes 7–12 business days depending on your location within South Africa. Deliveries to major cities and urban areas usually arrive on the faster end of this timeframe, while orders to smaller towns or rural areas may take a bit longer. We work with reliable courier services to ensure your beauty devices reach you safely and efficiently.
Shipping Confirmation
You won't be left wondering about your order! As soon as your package has been dispatched from our facility, you'll receive a shipping confirmation email. This email confirms that your beauty devices are on their way to you and includes important details about your shipment.
Tracking Information
We know you'll want to follow your order's journey! Tracking numbers are provided within 24–48 hours after your order has shipped. You'll receive your tracking number via email, which you can use to monitor your package's progress on the courier's website. This way, you'll know exactly when to expect your delivery.
Possible Delays
While we do our best to ensure timely delivery, please note that delays can occasionally occur during public holidays, peak shopping seasons (such as Black Friday or the festive period), or periods of high demand. Weather conditions or unforeseen circumstances with courier services may also impact delivery times. We appreciate your patience and understanding during these times, and we'll always keep you informed if we anticipate any significant delays to your order.
Contact Support
Have questions about your order's processing or delivery status? We're here to help! If you need assistance or have any concerns about your shipment, please don't hesitate to reach out to our friendly customer support team at support@lumoraskin.com. We'll get back to you as soon as possible to ensure you have all the information you need.
Thank You
Thank you for choosing LUMORA SKIN for your beauty technology needs. We're committed to providing you with not only exceptional products but also a smooth and transparent delivery experience from start to finish!
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